Financial Redress is subject to the National Privacy Principles contained in the Privacy Act 1988 (Cth). This Disclosure Statement explains in general terms how Financial Redress protects the privacy of your personal information under the National Privacy Principles.
The principles set out in this Disclosure Statement will apply generally to any personal information Financial Redress collects, stores and/or uses.
Who is Financial Redress?
Financial Redress Pty Ltd specialises in recovering compensation from financial institutions for excessive charges or mis-selling. Financial Redress will initially focus on unfair bank and credit card exception fees, but expects to identify additional areas in the product range of financial institutions where it believes that consumers are entitled to compensation. Financial Redress is a subsidiary of IMF (Australia) Ltd (“IMF”).
Further information about Financial Redress can be found on the Financial Redress website (http://www.financialredress.com.au)
Collection of Personal Information
Personal information is generally defined as information or an opinion that can identify a person.
Financial Redress will generally collect your personal information directly from you. For example, we may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or e-mail), or when you contact us in person.
Generally, the type of personal information we collect about you may include your name, mailing address, telephone number, email address as well as information relating to your case. Financial Redress rarely needs to collect sensitive information about you (such as information about your health, religion, or membership of a professional or trade association) and will not do so without your consent.
There may be occasions when we need to source personal information about you from a third party or source. For example, we may collect personal information about you from a publicly maintained record or from the public domain generally (for example via the media).
Our disclosure statement
Financial Redress only collects personal information if it is necessary:
- to conduct our business;
- to provide our services and products to you;
- to market our services and products;
- to communicate with you;
- to comply with our legal obligations; and/or
- to help us manage and improve our services.
If you do not provide the information requested, we may not be able either to provide you with appropriate professional services or to fulfill another applicable purpose of collection.
When Financial Redress collects personal information about you from a third party source or from a publicly maintained record or the public domain, we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information.
If you are our client, we may disclose your personal information to:
- other companies or individuals, such as our parent company, IMF, who assist us in providing services or who perform functions on our behalf;
- solicitors, barristers or any other experts engaged to provide you with services; and
- anyone else to whom you authorise us to disclose it.
How we use or disclose your personal information
We will use and/or disclose your personal information for the primary purpose for which it was collected or for any related purpose for which you would reasonably expect that information to be used.
We may send to you (via email or post) information on behalf of third parties that we believe is of interest to you. We will never give them your personal information. All communication about their products and services will come directly from Financial Redress or our parent company, IMF (Australia) Ltd.
We may also contact you for market research purposes, which may be done using email, telephone or fax.
If we engage third party contractors to perform services for us, which involves the contractor handling personal information we hold, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
In all other cases, we will only disclose personal information to a third party if the disclosure is permitted by law (including under the National Privacy Principles).
Other people's information which you provide to us
If you provide personal information to us about someone else (such as one of your directors or employees or someone with whom you have dealings) you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by privacy laws, we may collect, use and disclose such information for the purposes described above. For example, you should take reasonable steps to ensure the individual concerned is aware of the various matters detailed in this Disclosure Statement as those matters relate to that individual, including our identity, how to contact us, our purposes of collection, our information disclosure practices, the individual's right to obtain access to the information and the consequences for the individual if the information is not provided.
Gaining access to information we hold about you
We will, on request, provide you with access to the personal information we hold about you.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Privacy Act, for example that your request is unreasonable or otherwise unlawful.
Your request to obtain access will be dealt with in a reasonable time. Financial Redress may recover from you its reasonable cost of providing you with access.
Keeping your personal information up-to-date
We will take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct this information or, if necessary, we will discuss alternative action with you.
Security of your personal information
We protect the personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure.
Your personal information may be stored in hard copy documents and/or as electronic data in Financial Redress’ software or systems. We maintain physical security over our premises and also maintain computer and network security.
How to contact us
If you wish to gain access to your personal information, change details about your personal information, make a complaint about a breach of your privacy or have any query on how your personal information is collected or used, please contact our Privacy Officer, Steve Wilding:
Telephone: 1300 4 REDRESS (1300 473 373)
Address: Level 6 Citibank House, 37 St Georges Terrace, PERTH WA 6000
Fax: 1300 619 497
We will respond to your query or complaint as soon as possible.
Effect of Policy
This policy does not form a contract between an individual and Financial Redress. The Policy may also be subject to change. Whenever you need to refer to this policy, you should contact us, or check our website at http://www.financialredress.com.au, for the most up to date version.